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Cancellation policy

Cancellation right

You have the right to cancel this contract within 14 days without giving reasons. The cancellation notice period is 14 days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

In order to exercise your cancellation right, you must notify us (Lebkuchen-Schmidt GmbH & Co KG, Zollhausstraße 30, 90469 Nuremberg, telephone +49 911-896631, fax +49 911-8966222, by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about your decision to withdraw from this contract. You can use the attached sample cancellation form, which is not mandatory.

In order to comply with the cancellation notice period, it is sufficient to send the notification about exercising the cancellation right before the end of the cancellation notice period.


Consequences of cancellation

If you cancel this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within 14 days of the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you, and in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods immediately and in any case within 14 days at the latest from the day you inform us of the cancellation of this contract (Lebkuchen-Schmidt GmbH & Co. KG, Zollhausstraße 30, 90469 Nuremberg, telephonen +49 911-896631, fax +49 911-8966222,, to return or hand over. The deadline is met if you send the goods before the 14-day period has expired.

You bear the direct costs of returning the goods.

You will only have to pay for any loss of value of the goods if this loss of value is due to a handling of the goods which is not necessary for the examination of the condition, properties and functioning of the goods.


Cancellation form

If you want to cancel the contract, please fill out this form and send it back to us.
  • On: Lebkuchen-Schmidt GmbH & Co. KG, Zollhausstraße 30, 90469 Nuremberg, Phone +49 911-896631, fax +49 911-8966222,
  • I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following services (*) :
    • Ordered on (*) / received on (*)  
    • Name of the consumer(s)  
    • Address of the consumer(s)  
    • Signature of the consumer(s) 
    • Date  

(*) Delete as applicable.  



Here you will find a link to download the cancellation form:   Download now